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Track Your Order

Track your package now: enter your order number and email, or your tracking number, on our tracking page.

Track my package

How tracking works

  1. Order confirmed. You receive a confirmation email right after you order.
  2. Order ships. When your parcel ships, we email you a tracking number and a tracking link. If your order ships in several parcels, you get one for each.
  3. Follow your parcel. Click the button in that email at any time, or use our tracking page. You can also open the order status page from your confirmation or shipping email.

Your order status page shows the status of each item and the tracking link once the order has shipped. If you created an account, you can also find your orders after logging in.

Good to know

  • The first tracking update can take a few days to appear after the shipping email.
  • While the parcel is in international transit, updates can be less frequent. This is normal.
  • Estimated delivery: 7 to 15 business days from your order date. Each product page shows the estimated dates.
  • Deliveries can take longer in the November–December holiday season and around Lunar New Year.
  • No news 15 business days after your order? Email us and we check with the carrier.

Need help?

If you have not received a shipping email after the processing time, or tracking has not moved for several days, email us at contact@aftensol.com with your order number. We check with the carrier and reply within 1–2 business days. More in our Shipping Policy and FAQ.