Shipping policy
Where your order ships from
Your order ships directly from our partners’ warehouses in Asia. Our partners pack and ship each order. We do not have a warehouse in the United States.
Where we deliver
We deliver to addresses in the 48 contiguous United States and Washington, D.C.
We do not currently deliver to Alaska, Hawaii, Puerto Rico, other US territories, PO boxes or APO/FPO/DPO addresses.
Shipping cost
Shipping is free on every order. The cost of shipping is included in our prices. There is no minimum order.
Import duties and fees
[DUTIES – to confirm with our sourcing partner before launch. Version A, if we pay duties: Prices include US import duties and customs fees. You will not pay anything at delivery. Version B, if not: Import duties and customs fees are not included in our prices and may be collected on delivery.]
Sales tax is separate from import duties. If sales tax applies to your order, it is shown at checkout before you pay.
Delivery time
- Preparation: 1 to 5 business days after your order. Your order is packed and handed to the carrier.
- Delivery: 7 to 15 business days in total on average, counted from the day you order.
Business days are Monday to Friday, not counting public holidays. Deliveries can take longer during the November–December holiday season and around Lunar New Year. Each product page shows an estimated delivery window based on these times.
Tracking
When your order ships, we email you a tracking number and a tracking link. The first tracking update can take a few days to appear, and updates can be less frequent while the parcel is in international transit. In the United States, your parcel is delivered by a local carrier; the tracking page shows which one. See how to track your order.
If your order has several items, they may ship in separate parcels and arrive on different days. You will receive a tracking number for each parcel.
If your order is delayed
If we cannot ship your order within the processing time above, we will email you before that time ends. We will give you a new shipping date, or tell you if we do not have one, and you can choose to cancel your order for a full refund. If you cancel, we refund you within 5 business days from your cancellation email.
If your parcel has not arrived 15 business days after your order, please email us. We will check with the carrier and get back to you within 1–2 business days. If the parcel is lost, we will send a replacement or give you a full refund, as you prefer.
Parcels marked “delivered” but not received
Please check around your home, with neighbors and with your building’s mail room. Then email us within 7 days of the “delivered” date. We will open a claim with the carrier. When the carrier confirms the parcel is lost, we will send a replacement or give you a full refund.
Damaged parcels
If your order arrives damaged, please follow the steps in our Return and Refund Policy: send us photos within 7 days of delivery. You do not need to refuse the parcel.
Address errors
Please check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can change the address only before your order ships. If a parcel cannot be delivered because the address was incorrect or incomplete, it may not come back to us. We will work with the carrier to find it, but in this case we cannot always offer a free replacement or a refund.
Questions
Email us at contact@aftensol.com. We usually answer within 1–2 business days.
Who we are
Aftensol, sole proprietorship (egyéni vállalkozó) registered in Hungary
Hercegprímás utca 19, 1051 Budapest, Hungary
Email: contact@aftensol.com
Contact form: aftensol.com/pages/contact
Registration number: 61229110 · EU VAT number: HU91478379
Full details: Legal notice