FAQ

Shipping

Where do you ship?

To the 48 contiguous states and Washington, D.C. We do not deliver to Alaska, Hawaii, US territories, PO boxes or APO/FPO addresses yet.

Is shipping free?

Yes, on every order, with no minimum.

Where do orders ship from, and how long does delivery take?

Orders ship directly from our partners’ warehouses in Asia. We prepare your order in 1 to 5 business days, and delivery takes 7 to 15 business days in total from your order. Each product page shows your estimated delivery dates.

Will I pay import duties on delivery?

[To confirm with our sourcing partner before launch: either “No, import duties are included in the price” or “Duties are not included and may be collected on delivery”.] See our Shipping Policy.

How do I track my order?

We email a tracking number and link when your order ships. See Track your order.

Returns and damaged items

What is your return policy?

30 days from delivery for items that are unused and not installed. You pay return shipping and there is no restocking fee. Full details: Return and Refund Policy.

My item arrived damaged or is wrong. What do I do?

Email us within 7 days of delivery at contact@aftensol.com with your order number and photos of the item, the box and the shipping label. We replace it or refund you, usually without asking you to send it back.

Can I return a fixture I have already installed?

No, unless it is defective. Please check the size, finish and specifications before installing.

Where do I send a return?

Do not send anything before we reply. We email you the return address and instructions.

Bulbs, voltage and installation

Which bulbs do I need?

Each product page lists the bulb base: E26 (standard) or E12 (candelabra), or integrated LED where the light source is built in. Whether bulbs are included depends on the product; the product page says so. If it does not, please ask us before ordering.

Can I install a light fixture myself?

Hardwired fixtures should be installed by a licensed electrician, following local electrical codes. Switch off the power at the breaker before any work.

Are your products UL or ETL listed?

We mention a certification only when we hold the certificate for that product. If a product page does not mention one, do not assume it has one.

Can I use a fixture in a bathroom or outdoors?

Only where the product page says it is suitable. Please do not assume a fixture is rated for damp or outdoor places.

Materials and care

How do I clean my fixture?

Switch the power off and let the fixture cool. Dust with a soft dry cloth. For glass or metal, use a slightly damp cloth and dry it right away. Avoid abrasive pads and harsh chemicals, which can mark finishes. Brass, copper and other natural metals may change color over time.

Payment and orders

Which payment methods do you accept?

The methods available are shown at checkout. Prices are in US dollars, and sales tax is shown before you pay when it applies.

Can I cancel or change my order?

Yes, before it ships: email contact@aftensol.com with your order number. Once it has shipped, you can return it under our Return and Refund Policy.

Contact

How do I reach you?

Email contact@aftensol.com or use the contact form. We usually answer within 1–2 business days, Monday to Friday.